Policies & Disclaimers

Health Disclaimer

The information found on this Site is for educational purposes only, has not been evaluated by Health Canada, and is not intended to diagnose, treat, cure, or prevent any disease. Always consult with a qualified healthcare practitioner before using any herbal products, especially if you are pregnant, nursing, have an existing medical condition, have allergies, or are on any medications.

Shipping

We ship our goods in recycled materials through Canada Post for a flat rate of $11. A tracking number will be sent to you once your parcel has been mailed out. If you are local to the Ottawa area and would like to arrange a pickup, please contact us before placing your order.
International shipping is coming soon.

Returns & Damaged goods

Due to the nature of organic products, we have a no-return policy on any goods purchased. If your item arrives damaged from shipping, please reach out to us and we will work together to find a solution.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from balsamherbals.com (the “Site”).

Personal information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, and time zone.

We collect Device Information using the following technologies:

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

How do we use your personal information?

When you buy something on this website, we collect personal information from you to fulfill the order. This information may include: Billing and shipping address, Details relating to your purchase, Email address, Name. Phone number.

Sharing you personal Information

We do not store your personal information, though your information is shared with Squarespace, which we use to power our online store. Squarespace collects personal data when you visit this website, including: Information about your browser, network and device, Web pages you view while on this website, & Your IP address. Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at balsamcustomherbals@gmail.com.